POLICIES
Payments
All payments must be paid for all design projects to begin (50%). Sale and last minute orders must be paid 100% in FULL. For all custom invoices, payments must be paid by the due date for the initial price to be honored. Once payment has been cleared, the design process will begin.
Drafts/Revisions
Draft images of ANY kind are only used for approval. They are not to be manipulated, copied or taken for personal use. ALL drafts are property of Arete Creative Studio.
For all projects done by Arete Creative Studio, there is a three free revision limit. After three revisions, any additional revision will be 15.00eu each. For larger scale projects such as packages or web design, the revision limit is four (4). This is to ensure that you receive your project(s) within the set turnaround time and to ensure a steady workflow. You must reply to email/messages that contain drafts within 72 hours, to ensure that revisions can be completed and sent back to you in an appropriate amount of time. If you do not respond to an email/message containing drafts within 72 hours you will be moved back into the queue of orders and your order will be completed at a later time as it fits in my schedule.
Restart (Ghost) Fee
Our ability to complete a project on time depends on everyone's ability to stick to a timeline. If a project pauses more than 7 business days, we charge a restart fee (40eu) to pick up where we left off. If client deadlines are more than 7 days late, the Restart fee will be sent, and work will commence one that fee is deposited
Refund Policy
Arete Creative Studio does not provide refunds for any services under any circumstance once design work has started. At the start of a project, design time has been accumulated and refunds are no longer applicable.
Deciding to move forward with another business or having buyers remorse is not a suitable means for a refund.
Once payment has been made, the service purchased will begin and the final design will be delivered to the customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. Additional 3-4 business days will be needed if the client requests revisions to be done.
How We Use Your Personal Information
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Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
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Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
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Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
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Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
